Welcome to our FAQ page where you can find answers to commonly asked questions about our products, ordering process, and more. If you have any other questions, please feel free to contact us.
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- Product Questions
- Ordering and Shipping
- Returns and Exchanges
- Additional Services
Product Questions
Q: What makes your ultraviolet glass jars special?
Ans: Our ultraviolet glass jars are designed with a unique glass that blocks harmful light rays and only allows infrared and ultraviolet light to enter. This helps to preserve the freshness, potency, and aroma of your hash and cannabis flower by protecting them from light degradation.”
Q: What sizes and types of jars do you offer?
Ans: We offer a variety of sizes to suit both concentrate and flower needs. For concentrates, our sizes range from 5ml to 30ml. For flowers, our jars range from 100ml to 1000ml. Each size is tailored to accommodate the volume and form of the product stored.
Q: Are your jars airtight?
Ans: Yes, our jars come with a proprietary lid that provides a perfect airtight seal. This is crucial for maintaining the quality and longevity of your cannabis products by preventing air exposure.
Ordering and Shipping
Q: How do I place an order?
Ans: You can place an order directly through our website. Simply select the product you want, choose your size and quantity, and add them to your cart. Follow the checkout process to complete your order.
Q: What payment methods do you accept?
Ans: We accept a variety of payment methods including major credit cards, PayPal, and other digital payment platforms.
Q: How long will it take to receive my order?
Ans: Shipping times can vary depending on your location and the shipping option you choose. Typically, orders are processed within 1-2 business days, and shipping can take 3-5 business days.
Returns and Exchanges
Q: What is your return policy?
Ans: We accept returns within 30 days of purchase. Products must be unopened and in their original condition. Please contact our customer service for more details and to initiate a return.
Q: Can I exchange a product if I ordered the wrong size?
Ans: Yes, exchanges are possible if the product is in its original unopened condition. Please contact us, and we will guide you through the process of exchanging your product.
Additional Services
Q: Can I request custom labeling for my jars?
Ans: Absolutely! We provide custom labeling services to help you personalize or brand your jars. Contact our design team to discuss your specific needs.
Q: How can I contact you for more information?
Ans: You can reach us via email at BESTJARSOFFICIAL@GMAIL.COM or by phone at (562) 213-8809. Our customer service team is available from Monday to Friday, 9:00 AM to 5:00 PM PST.